For Faculty and Staff
From time to time, you may have a student about whom you are concerned. You are welcomed to consult with a case manager about any student of concern by calling (951) 827-5000 or emailing casemanager@ucr.edu. We reserve the hours of 2–4 p.m. every weekday for staff and faculty consultations.
Use this chart to determine who to contact if a student is in distress. For more resources, consult the Red Folder or refer to the frequently asked questions listed below.
Additionally, students occasionally have medical emergencies, hospitalizations and other unexpected, serious events. Case managers notify a student’s professors of their absence as a courtesy to the student. For privacy reasons, we may not be able to disclose details, but we always encourage the student to discuss their situation with their professors when they return to class.
Case Management Faculty & Staff Support
Learn more about how case managers work with faculty and staff to assist UCR students in distress with these frequently asked questions.
- How do I refer to Case Management?
- What is the difference between Case Management and Counseling and Psychological Services (CAPS)?
- How do I know if the issue is appropriate for Case Management?
- Are Case Managers confidential?
- Are there walk-in appointments?
- How do I help a student who is suicidal?
- How should I respond to a student who is showing signs of distress?
- What should I do if a student's behavior is disruptive to the class?
- How can I get training to help my students?
Helping Students in Distress
Follow this response protocol to determine who to contact if a student is in distress. For additional resources, consult the Red Folder.
Concerned for a Student?
To refer students of concern, please file a Public Care Report. To report life-threatening or immediate danger situations please call UCPD at (951) 827-5222 or dial 911.